Feather Hen


Shipping, Returns & Privacy


Shipping Information

Turn around on orders is 3-5 days.  Items are shipped via USPS.

 

INTERNATIONAL SHIPPING:

10 - 14 business days according to past customers but sometimes a few weeks longer depending on your location. YOU MAY BE ASSESSED CUSTOMS FEES or VAT FEES. These are assessed by your country, and have nothing to do with the cost of shipping. I have no way of knowing if your item will be taxed. These are the buyers responsibility. These fees cannot be collected at the time of purchase or prepaid.

⭐️⭐️⭐️ INTERNATIONAL BUYERS ⭐️⭐️⭐️:

Please be aware that you will be responsible for any taxes, VAT, customs duties, handling/brokering fees or other amounts that may be levied by your home country for importing. Check with your Customs office and/or Postal Service if you are concerned about possible tariffs. Our government requires a customs declaration of value form on all parcels leaving The United States. Legally, I cannot declare any items you purchase as a gift.
You can estimate your amount here :
www.dutycalculator.com/new-import-duty-and-tax-calculation

 

ERRORS:

Basically, if I make a mistake, such as a misspelling, I will gladly replace your cover at no cost to you. However, I need to know something is wrong to fix it. Please let me know if there is a problem. Let me SHOW you that I stand behind my products.


If the error is due to the customer misspelling, incorrect date given, information left off, ordered incorrectly contact me, I will try my best to work with you.

If it is the postal services fault, a claim with the USPS 7 days after expected arrival will be filed and refund accordingly after they research the package and make a determination of the items whereabouts.  

PRIVACY

Customer Personal information is not saved, shared or sold to third parties. Your personal information is used only for the production of your order.  No information is saved for any purpose other than bookkeeping and order history. 

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

To provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

If you have any questions regarding the above feel free to contact me via email at hello@featherhen. com or  via the return mailing address printed on the label from your order.